FAQ & SERVICES
FAQ
Equipment&Consumables
Is your equipment customized per requirement?
Yes! Equipments can be customized based on component specification.
What's your equipment production lead time?
LT is 40~50 days after sample and downpayment received.
What's your equipment warranty time?
One year.
Are all your equipments CE certified?
We have CE certification for popular models.
Is your equipment in English for operation menu/HMI?
Yes. Machine has Chinese&English two version language.
Shipping&Service
Do you sell for overseas market?
Yes!
Can I use our forwarder?
Yes! Customer can designate forwarder to pick up cargo from our factory.
Can you ship my order and add freight to order invoice?
Yes.
Will you provide installation service?
Most equipments are integrated machine and tested ok before delivery. Therefore we normally don’t provide installation service on site. We will provide video and instruction for how to install and operate. If customer need on site support, we need to charge relative cost for engineer/sales travelling.
Packing for equipment
We normally use wooden box(polywood) for packing. Equipment position is fixed in the box.
Packing for consumables
Carton boxes are normally used for consumables.
